Our Shipping & Warranty Policy

Shipping

  • Free shipping is offered with any purchase of $120 or more if shipped within the domestic USA.
  • Please allow 3-4 days for order fulfillment. Many of our products are made in our factory as they are ordered.
  • We do not offer refunds for lost or stolen packages. If this happens to you, please contact us to help initiate a claim with the shipping carrier responsible.
  • We do not currently offer international shipping. Please click here to view our worldwide dealer list.

Returns

  • To initiate a return please email us at customerservice@madridskateboards.com with your order number and reason for return.
  • Returned products must be unused.
  • Products returned after 30 days from original purchase date will be subject to a 20% restocking fee.
  • No returns will be accepted after 60 days from original purchase date.

Warranty

  • All our skateboards are warranted against manufacturing defects like warping and delamination for 1 year from original purchase date.
  • Some things that are not covered by our warranty include: Nose and tail damage from impact with the ground or curbs. Snapped or broken boards due to high impact landings.
  • We do not give cash refunds but will exchange warrantied products.
  • To initiate a warranty claim please email us at customerservice@madridskateboards.com with your order number and attachments showing the issue.